Refund policy

We want you to love your LUNAVRIE piece. If something isn't right, we'll make it right.

Damaged, defective or wrong item: Email us at hello@lunavrie.com within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost or undelivered orders: If your tracking hasn't updated in 30 days or your order hasn't arrived within the estimated delivery window, contact us and we'll reship it or refund you in full.

Change of mind: Because each piece ships directly from our supplier, we can't accept returns for change of mind. Please check sizes and chain lengths before ordering.

How refunds work: Approved refunds go back to your original payment method within 5–10 business days.

Questions? Email hello@lunavrie.com and we'll get back to you within 1–2 business days.