We want you to love your LUNAVRIE piece. If something isn't right, we'll make it right.
Damaged, defective or wrong item
Email hello@lunavrie.com within 30 days of delivery with your order number and a photo. We will offer a free replacement or full refund, with no need to return the affected item.
Lost or undelivered orders
If your tracking has not updated in 30 days or your order has not arrived within the estimated delivery window, contact us. We will reship or refund your order.
Change of mind
Our jewelry is sourced from suppliers and shipped directly from their warehouses; it is not custom-made unless a listing explicitly says so. We do not ordinarily accept change-of-mind returns. Please check measurements and options before ordering. This does not limit your rights under applicable law.
Refund timing
Approved refunds go back to your original payment method; your payment provider may take 5–10 business days to show the refund.
Cancellations
Contact us as soon as possible to request cancellation. An order can generally only be cancelled before shipment, subject to applicable consumer rights.
Questions? Email hello@lunavrie.com. We aim to reply within 1–2 business days.